FAQ's

FAQ's

Listed below are some of the more frequently asked questions from our customers.

  1. How does PayPal help protect me when I shop online?
    When you pay with PayPal, your financial information isn’t shared with retailers. It is securely protected to minimize fraud and help safeguard your identity. PayPal also protect you if there’s a problem with your purchase.
  2. What are Your Opening Hours?
    We are open 9.00am - 6.00pm Monday to Friday.
  3. What does postage cost within Ireland?
    We offer free postage on all products sent within Ireland. Your item will be registered with An Post / Fastway and will take 1 working day to reach you from when the product is marked shipped.
  4. Do you deliver outside of Ireland?
    We deliver outside of Ireland, to Britain, across Europe and beyond. The cost of postage depends on the destination and weight of the product. This can be broken down into 5 key areas:
    • The United Kingdom delivery costs €8
    • Mainland Europe (e.g: Spain, France, Germany, Belgium etc) delivery costs €15
    • The Rest of Europe (e.g: Romania, Greece, Eastern Europe etc) delivery costs €23
    • The USA delivery costs €18
    • The Rest of the World delivery costs €25
  5. How long does delivery take?
    For delivery within Ireland please allow up to 2 weeks for the order to be posted. Once the item is mark shipped the item will be with you within 1 working day. If you require a more specific delivery time please contact us and tell us the item you require. For delivery outside of Ireland please allow up to 2 weeks for the order to be posted. Once the item is mark shipped the item will be with you within 3 working days.

If you have any questions please do not hesitate to call our friendly team on 00353 (0)1 532 9960 or email info@dccreative.ie.